Order Canellation & Refunds FAQ's
lease note- no refunds for milestones already approved will be available.
If work has been completed and there is no response from the Client within 72 hours of delivery then the amount is released to the Seller.
Please note- no refunds for milestones already approved will be available.
If the Seller delays the first delivery by more than 24 hours from the deadline, the client if they may so wish requests for cancellation and will be cancelled and the particular milestone amount is refunded to the Client.Cancellation due to wrong files, extremely poor quality, corrupted files shared-
If the Seller’s delivered files are of extremely poor quality, corrupted or deliberately sent wrong files, the order will be cancelled if the request is raised by the client. Obillia’s support team looks into the issue and makes the decision.Cancellation due to no response from Client-
If the client does not respond within 72 hours of the delivery made, Sellers can request cancellation, Obillia’s support teams look into it and marks the milestone as complete and releases the amount to the Seller and cancels the remaining order.Cancellation by mutual agreement-
If both Seller and Client are mutually agreeing to cancel an order mid-way, either user can raise a cancellation request with confirmation from Obillia from the other party via phone or email. Order is cancelled and payment is released on mutual terms.Order Cancellation due to violation-
If any violation of Obillia’s ToS is reported or found out, orders can be cancelled without reason. If both parties are involved in the violation, Obillia has the right to retain the amount and suspend accounts.