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Order Canellation & Refunds FAQ's

You can cancel an order from the Workspace Only by clicking on the Cancel Order or raise an issue via the Help Button.

An order is only automatically cancelled if there is no single action taken, if funds are added for the first milestone, the project is only cancelled through customer support.

When a Client requests for cancellation, the Workspace is frozen to ensure no action is taken except for chatting. The issue is investigated by Obillia and if in agreement with the client, the order is cancelled and the amount for milestones not approved yet will be returned.

lease note- no refunds for milestones already approved will be available.

When a Seller requests for cancellation, the Workspace is frozen to ensure no action is taken except for chatting. The issue is investigated by Obillia and if in agreement with the Seller, the order is cancelled and the amount for milestones not approved yet will be returned if no work has been delivered for the said milestone.

If work has been completed and there is no response from the Client within 72 hours of delivery then the amount is released to the Seller.

Please note- no refunds for milestones already approved will be available.

Cancellation due to delay by Seller-

If the Seller delays the first delivery by more than 24 hours from the deadline, the client if they may so wish requests for cancellation and will be cancelled and the particular milestone amount is refunded to the Client.

Cancellation due to wrong files, extremely poor quality, corrupted files shared-

If the Seller’s delivered files are of extremely poor quality, corrupted or deliberately sent wrong files, the order will be cancelled if the request is raised by the client. Obillia’s support team looks into the issue and makes the decision.

Cancellation due to no response from Client-

If the client does not respond within 72 hours of the delivery made, Sellers can request cancellation, Obillia’s support teams look into it and marks the milestone as complete and releases the amount to the Seller and cancels the remaining order.

Cancellation by mutual agreement-

If both Seller and Client are mutually agreeing to cancel an order mid-way, either user can raise a cancellation request with confirmation from Obillia from the other party via phone or email. Order is cancelled and payment is released on mutual terms.

Order Cancellation due to violation-

If any violation of Obillia’s ToS is reported or found out, orders can be cancelled without reason. If both parties are involved in the violation, Obillia has the right to retain the amount and suspend accounts.

Except for order cancellation without any action taken, all cancellation requests are handled by the support team to ensure that various factors are taken under consideration. We take a complete look at the issue by contacting both parties and coming to a solution. Sellers and Clients may come to a solution while the cancellation process is underway and can continue in the project if they wish, in this case, Obillia ensures the order is not cancelled against confirmation from both parties, even if the above terms are violated.

We work with Indian demands in mind, in certain cases of unforeseen incidents clients or sellers may not be able to effectively communicate with each other. In this case, Obillia can contact either user to understand the difficulty and mediate the issue to resolution. Since personal information sharing is a violation of Obillia’s Terms, we make sure the project is not cancelled by mistake.

Obillia does not guarantee any quality of work provided in the platform. Obillia only entertains a cancellation request if the delivery is of very poor quality and not relevant to the order and the service page information furnished by the Seller. Personal Taste will not be an option to cancel an order, it is to be mutually resolved. If cancellation is still requested, no refunds to clients will be entertained, the order will only be cancelled from the next milestone.

No, cancellation after approval of a project or even a milestone is not entertained. However, in special cases, a window of 7 days is provided to raise an issue by contacting support@obillia.com. Please read more about our Policies from the links in the footer.